Frequently Asked Questions

 

PRODUCT SAFETY

Krazy Essentials products may contain ingredients like byproducts of nuts, coconut, etc. that you may be allergic to. All ingredients are posted on the site, unless stated otherwise. If you have an allergy please consult your physician before use. Please perform a skin test before using each Krazy Essential product. If a rash or irritation occurs, please discontinue use. If your condition worsens, contact your physician. Krazy Essentials is not responsible for any medical expenses due to use of product(s). Krazy Essentials is cruelty free, we do not test on animals!

 DAMAGED PACKAGES

Please contact us within 48 hours of receiving your damaged product. Include your name, order number, a picture of the damaged goods and your shipping address by emailing contact@krazyessentials.com. We will review your information and process your product replacement within 6 business days, if needed. Replacing damaged items is to our discretion.

If you would prefer a refund instead of a product replacement please be sure to include your name, order name, picture(s) of the damaged goods and your shipping address by emailing contact@krazyessentials.com. 

Shipping fees are not refundable. 

 

REFUNDS

Refunds are very minimal and will occur if you receive a damaged product and you opted to not receive a replacement, please refer to “DAMAGED PACKAGES” for details. Shipping fees are not refundable.

Refunds are NOT given if:

  • you, your friend, mom, dad and/or etc did not like the product(s)

  • Allergic reactions: please be sure to read all of the ingredients and discontinue use if you feel discomfort or a rash appears. Krazy Essentials is not responsible for any medical expenses due to use of product(s)

  • Incorrect shipping address: be sure to triple check your shipping while checking out, if you see that your shipping address is incorrect please notify Krazy Essentials ASAP. As long as the product have not shipped, we can change the address. If product has been shipped and the address is incorrect, please contact USPS to file a claim to try to receive your funds back.

 

GIFT CARDS

  • unused or partially used gift cards cannot be refunded or canceled

  • if you make a purchase with a gift card and your order was refunded (please review the "refunds" section), the amount refunded will be returned to balance of the gift card, no exceptions

  • if you lose your gift card code, please notify us at contact@krazyessentials with your order number and email address used at checkout; we will resend the gift email notification